r377's Privacy Policy

1. Types of Information Collected

For the purpose of registration and service delivery on the r377 platform, we may collect the following categories of information:

a. Identity Information

• Full name, date of birth, and nationality.
• National ID or passport number (for identity verification).
• Email address and mobile number.
• Current address.

b. Financial Information

• Records of deposit and withdrawal transactions.
• Details of payment methods used — information related to bKash, Nagad, Rocket, or bank accounts.
• Transaction amount, time, and status.

c. Technical Information

• IP address, device type, and operating system.
• Browser type and version.
• Time of site access, page visit history, and session duration.
• Information obtained from cookies and similar tracking technologies.

d. Gaming Activity Information

• Play history, bet amounts, and results.
• Bonus usage history and wagering activity.
• Account login and logout history.

2. Purpose of Data Collection

r377 collects and processes your information only for specific and legitimate purposes. The main purposes are:

• Account Registration and Management: To create, verify, and maintain your account.
• Service Delivery: To properly provide gaming services, bonuses, and promotional offers.
• Financial Transaction Processing: To manage deposits, withdrawals, and refunds.
• Identity Verification and Fraud Prevention: To protect your account and prevent unauthorized access.
• Customer Support: To resolve your issues via live chat or email.
• Legal Compliance: To maintain records required to comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To identify patterns of excessive play and take necessary action.

We will not use your information for any purpose beyond those listed above without your consent.

3. Cookies and Tracking Technologies

The r377 website uses cookies to function properly and to improve the user experience.

Types of Cookies

• Essential Cookies: To ensure the basic functionality of the site — such as maintaining login sessions. Disabling these may prevent the site from working properly.
• Performance Cookies: To analyze which pages users visit most frequently in order to improve services.
• Functionality Cookies: To remember your preferences such as language and display settings.
• Security Cookies: To detect fraud and unauthorized activity.

Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some key r377 services.

4. Sharing Information with Third Parties

r377 does not sell your personal information to third parties. Information may be shared only in the following limited circumstances:

a. Service Providers

With trusted partners who provide technical services, payment processing, and customer support, and who process information solely in accordance with r377's instructions.

b. Payment Institutions

Necessary information is shared with the relevant institutions to complete financial transactions via bKash, Nagad, Rocket, or bank transfer.

c. Legal Obligations

When disclosure of information is required by a court order, a lawful request from an investigating authority, or applicable law.

d. Fraud Prevention

Information may need to be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity.

Outside of the circumstances listed above, your information will not be shared with any third party without your consent.

5. Data Retention and Deletion

r377 retains your personal information for as long as necessary to provide services or to meet legal obligations.

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, financial transaction records are kept for the period required by applicable law.
• Information related to security and fraud may be retained for an additional period.
• Once the retention period expires, information is securely deleted or anonymized.

You may request deletion of your account. However, some information may need to be retained for a specified period due to legal obligations.

6. Security Measures

r377 uses industry-standard security technology to keep your information safe. Our security framework includes:

• SSL Encryption (SSL/TLS): All data transmitted between your browser and our servers is encrypted.
• Two-Factor Authentication: An additional layer of security when logging into your account.
• Firewall and Security Monitoring: Round-the-clock system monitoring and prevention of unauthorized access.
• Restricted Access: Only staff who need it can access your information.
• Regular Security Audits: Routine testing to identify and address system vulnerabilities.

However, it is not possible to guarantee complete security on the internet. You also have a responsibility to keep your password private and not share your account details with unauthorized individuals.

7. User Rights

You have the following rights regarding your personal information:

Right to Access

You may request at any time to know what information we hold about you.

Right to Correction

If any of your information is incorrect, you may request a correction. This can be done through account settings or via the support team.

Right to Deletion

Where there is no legal obligation, you may request that your information be deleted. Transaction records or security-related information may be retained as required by law.

Right to Withdraw Consent

You may withdraw your consent to marketing messages or optional data processing at any time.

Right to File a Complaint

If you have any complaint about how your information is handled, contact us at [email protected].

8. Protection of Minors

The r377 platform is for users aged 21 and above only. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• If any user is found to be under 21, their account is immediately closed and the associated information is deleted.
• If a parent or guardian suspects their child is using r377, please contact [email protected] immediately.

For more information on responsible gaming, visit the Responsible Gaming page.

9. Marketing Communications

r377 may send you promotional offers, bonus updates, and gaming-related information subject to your consent.

• At the time of registration, you will have the option to consent to marketing communications.
• You can stop marketing messages at any time by going to your account settings or clicking the unsubscribe link in any email.
• Even if you opt out of marketing messages, important account-related notifications — such as transaction confirmations or security alerts — will continue to be sent.

10. Policy Changes

r377 reserves the right to update this privacy policy at any time as needed.

• If significant changes are made, you will be notified by email or via a notification on the platform.
• The date of any change will always be noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You are advised to review this page regularly.

Detailed terms and conditions for using the platform can be found on our Terms and Conditions page.